Shipping & Delivery

Last updated: November 21, 2025
Ships from: Santa Rosa, California
Carriers: USPS & UPS (orders ship via Pirate Ship with tracking provided on all orders)

Where we ship: United States only

Free Shipping on All Orders

All artwork ships free anywhere in the U.S. — no hidden fees or minimums. Orders are shipped via USPS or UPS using Pirate Ship’s secure, trackable service.

Where we ship: United States only
We ship anywhere in the United States, including Alaska and Hawaii, at no extra charge.

We do not currently offer international shipping. If that changes in the future, this page and our checkout settings will be updated.

Processing Times

Each order is handcrafted and made to order:

Small paper prints (5×7, 8×10, 8.5×11): 1–2 business days

Medium paper print (12×18): 1–2 business days

Stretched canvas prints: 2–3 business days

Custom orders: 2–3 business days

Orders placed before 2:00 PM PT will begin processing the same day. Orders placed after 2:00 PM PT begin processing the next calendar day. We process orders every day (Mon–Sun); carrier pickups occur Monday–Friday, so packages processed on weekends ship the next business day. We observe major holidays.

Delivery Times

Typical transit times once shipped:

  • West Coast: 1–3 business days

  • Central U.S.: 3–5 business days

  • East Coast: 4–7 business days

We use USPS or UPS depending on destination and size. You’ll receive a tracking number by email once your order ships.

Order Tracking

Tracking details are automatically emailed once your order ships. Pirate Ship provides real-time updates from USPS or UPS, so you can follow your package every step of the way. You’ll receive an automatic tracking email with a direct link to your shipment.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Packaging

  • Paper prints are backed, sleeved, and shipped flat in rigid photo mailers.

  • Canvas prints are wrapped, corner-protected, and shipped in custom-fit boxes.

Every order is packaged securely to ensure safe delivery.

Address & Delivery Issues

Please double-check your shipping address before placing your order.
If a package is returned to us as undeliverable, we can reship it once the address is corrected (additional postage may apply).

If tracking shows “delivered” but your order hasn’t arrived, check with neighbors or your local post office first. We’ll assist where possible.

Damaged or Lost Packages

If your package is lost in transit, we’ll assist in filing a claim through Pirate Ship and the carrier to resolve the issue quickly.

If your order arrives damaged, you must contact us within 7 days of delivery at

Email: info@sonomacoastalstudio.com

Location: Santa Rosa, California

Home-based online studio – not open to the public.

Mailing address

Sonoma Coastal Studio

711 Stony Point Rd Ste 7 PMB 135

Santa Rosa, CA 95407

Response time: 1–2 business days

Include your order number and clear photos of the packaging and item.
We’ll send a replacement at no cost to you.

If your package is lost in transit, we’ll open a claim with the carrier and replace the item once it’s confirmed lost.